Thank you for contacting the Railsimulator.com customer support team. Your enquiry has been logged with a member of our dedicated customer support team.
The first thing to do is to go through the Verify Cache/Clear Blueprint cache routine, this will check that all of the files included with your Steam purchased "Down Loadable Content" (DLC) are in place, without any corrupted or damaged files if there are any problem files, this will force Steam to replace them, step by step instructions are included below.
Our team has found that many of the most common customer enquires regarding technical issues with Train Simulator 2013 can be easily rectified by verifying the game cache and clearing the blueprint cache. This is a simple procedure which only takes a few minutes and we strongly suggest that you follow the steps below in the first instance to see if this resolves your current issue.
To verify the game cache please follow these steps:
1.Right Click on Train Simulator 2013 in the Steam Library
2.Click Properties
3.Click Local Files Tab
4.Click Verify Integrity of Game Cache
5.Once complete please re-check Train Simulator 2013 to see if your problem persists.
To clear the Blueprint cache please follow these steps:
1.Open Train Simulator 2013
2.Open Main Menu
3.Click Game Settings
4.Click Tools
5.Click Clear Cache
6.Once complete please re-check Train Simulator 2013 to see if your problem persists
